luxenook Return & Refund Policy

Last Updated: July 16, 2026

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Overview

At luxenook, your complete satisfaction guides everything we do. We take pride in the freshness of our grocery offerings and the reliability of our kitchenware, and we back every purchase with a return and refund process that is straightforward, honest, and fair. Should your order ever fall short of your expectations, our team is ready to make things right.

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Return Window

• Non-Perishable Grocery & Kitchenware: These items may be returned within 30 days of the delivery date. To qualify, merchandise must be unused, unopened, and in its original resalable condition, with all tags still attached and all original packaging fully intact.
• Perishable Items: For reasons of food safety, quality assurance, and public health regulations, perishable goods (including fresh produce, dairy, frozen items, prepared foods, and other short-shelf-life products) cannot be shipped back to us. However, if any perishable item arrives damaged, spoiled, expired, or otherwise compromised in transit, you qualify for an immediate full refund or a free replacement — simply provide clear photo evidence within 48 hours of delivery.

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Non-Returnable Items

The items listed below cannot be returned under any circumstances:

• Final sale merchandise (clearly labeled "Final Sale" at the time of checkout);
• Goods that have been opened, used, or partially consumed (except where they arrived defective or spoiled);
• Digital download codes, e-gift cards, and physical gift cards;
• Products damaged as a result of improper storage, mishandling, or failure to follow the product's care instructions after delivery;
• Return requests submitted beyond the 30-day window without prior written approval from luxenook.

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Return Shipping Costs & Deductions

Return Reason	Return Shipping Cost	Processing / Restocking Fee
Merchant Error (Damaged, Defective, Spoiled, Incorrect Item Sent)	100% Free (We provide a prepaid shipping label)	None ($0)
Customer Preference (Changed mind, wrong size, no longer needed)	Customer's Responsibility (Or choose a $7.95 prepaid label, with that amount deducted from your refund)	None ($0)

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How to Initiate a Return

1. Submit a Request: Send an email to our customer support team at support@luxenook.monster including your Order Number, the item(s) you want to return, and the reason for the return. If the item arrived damaged or spoiled, please attach clear photographs of both the product and its packaging.
2. Receive Your RMA & Instructions: Our team will review your submission and provide a Return Merchandise Authorization (RMA) number together with shipping instructions within 1 business day.
3. Pack Securely: Carefully pack the item(s) in protective packaging. Clearly write your RMA number on the outside of the shipping box — please do not write directly on the original product packaging.
4. Ship Back: Send the package using a trackable shipping service to the return address included in your RMA email.

Note: Packages sent without a valid, pre-approved RMA number may face significant processing delays or be refused upon arrival.

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Refund Processing & Timelines

• Inspection & Processing: After your return reaches our facility, it will be inspected within 1–2 business days.
• Refund Credit: Once approved, your refund will be issued to your original payment method within 3–5 business days.
• Posting Time: Your bank or credit card issuer may require an additional 3–10 business days to reflect the refunded amount on your statement.
• Shipping Cost Refunds: Original shipping charges are not refundable unless the return results from a luxenook error (for example, a damaged item or an item shipped incorrectly).

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Damaged, Defective, or Incorrect Items

If your order arrives damaged, incomplete, incorrect, or with spoiled perishables, please let us know right away:

• Perishable Items: Reach out to us within 48 hours of delivery.
• Non-Perishable Items: Reach out to us within 7 days of delivery.

Please include clear photos of the affected items and the shipping package. We will promptly issue a full refund or send a free replacement at no additional cost to you.

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Contact Us & Merchant Details

If you have questions about a return, the status of a refund, or any part of our return process, please contact our support team directly:

• Official Business Name: luxenook
• Customer Support Email: support@luxenook.monster
• Customer Support Phone: 13035988582
• Physical Business & Return Address: 2901 W 63RD AVE LOT 62, DENVER, CO 80221, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST